--- title: Microsoft Office 365 Help Desk, Office 365 Service Desk, Custom Helpdesk - CWPS description: CWPS's MSP Customer Success Journey, service desk phase to our state of the art service desk. image: https://306754.hs-sites.com/hubfs/4-16.png --- [![Red_River_CWPS_Horizontal_Logo_RGB](https://306754.hs-sites.com/hs-fs/hubfs/Red_River_CWPS_Horizontal_Logo_RGB.png?width=1511&name=Red_River_CWPS_Horizontal_Logo_RGB.png "Red_River_CWPS_Horizontal_Logo_RGB")](http://www.redriver.com/) Call us at [703.263.9539](tel:7032639539) [![Facebook-icon.png](https://306754.hs-sites.com/hs-fs/hubfs/font-awesome_4-7-0_facebook_32_0_333333_none.png?width=20&height=20&name=font-awesome_4-7-0_facebook_32_0_333333_none.png "Facebook-icon.png")](https://www.facebook.com/CWPS-Inc-158070574239157/) [![Twitter-icon](https://306754.hs-sites.com/hs-fs/hubfs/font-awesome_4-7-0_twitter_32_0_333333_none.png?width=20&name=font-awesome_4-7-0_twitter_32_0_333333_none.png "Twitter-icon")](http://www.twitter.com/cwpsconnect)  [![LinkedIn-icon](https://306754.hs-sites.com/hs-fs/hubfs/font-awesome_4-7-0_linkedin_32_0_333333_none.png?width=20&name=font-awesome_4-7-0_linkedin_32_0_333333_none.png "LinkedIn-icon")](https://www.linkedin.com/company/cwps?trk=biz-companies-cym) # SERVICE DESK **Where Your Organization is Supported 24/7/365** ## SERVICE DESK CWPS's Service Desk is an extension of your team and a full-service support hub for your organization's communication, IT and service needs. Over 30 CWPS service agents provide clients with 24/7/365 monitoring of core infrastructure and end user devices and services. Services include support for AWS and Azure, Microsoft Office 365, Collaboration/Unified Communications, Cyber Security and more through our state of the art service center, located in Chantilly, VA.  --- ## Deliverables - Successful knowledge transfer of your organization's IT environment from Fitness Team to your dedicated CWPS Service Desk Team. - Proactive monitoring of core infrastructure and applications critical to performance and security using CWPS's Surveillant powered by LogicMonitor. - Proactive monitoring of servers, workstations, Windows events and applications using CWPS's Management System powered by Kaseya. - Autotask, a professional services automation tool, is used for incident and service request, project, SLA, asset and configuration item management.  - Specially designed programs to support Amazon Web Services, Microsoft Azure, Microsoft Office 365, Cyber Solutions and more. 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