CUSTOMER SUCCESS

Deliverables

• A Customer Success Coordinator is assigned to your organization from Day 1 of the engagement and for the lifecycle of the relationship.
• Provide daily "Cup of Coffee" reporting of help desk, infrastructure and desk top performance through data driven IT BI tools, dashboards, KPI's, etc.
• Organize and deliver the Quarterly Business Review to discuss past performance, adoption of services, project status, budgets, strategic direction and more.
• Provide escalation services to include service desk escalation, on-site dispatch, expedited project delivery, on-going training services, etc.
• Enablement of your personalized training portal designed to help you maximize your investments with CWPS and our partners.